MeadowPocketGlass

Refund Policy

At MeadowPocketGlass, we take pride in the quality of the delicious food we deliver. However, we understand that there might be times when you need to return an order. Below is our refund policy which outlines the circumstances under which refunds will be granted.

Order Cancellation

If you wish to cancel your order, please contact us immediately at +39 06 1234 5678. Orders can only be canceled before they have been sent out for delivery. Once your order is on its way, we will not be able to cancel it. If you manage to cancel your order before it leaves for delivery, you will receive a full refund in the original payment method.

Incorrect or Incomplete Orders

If you receive an order that is incorrect or incomplete, please call us at +39 06 1234 5678 within 2 hours of receipt. We will assess the situation and, if applicable, we will either send you the missing items or refund the missing items' value in €.

Quality Issues

We strive to provide the best quality food at all times. If you are not satisfied with the quality of your meal, please contact us within 2 hours of your delivery. Depending on the situation, we may offer a replacement meal or a refund for the affected items in €. Please note that we may request photographic evidence to better understand the issue.

Refund Processing

All refunds will be processed to the original method of payment within 5-7 business days of the agreed upon refund confirmation. If the original method of payment is unavailable, we will contact you for an alternative method.

Non-Refundable Items

Please be aware that certain items such as gift cards or promotional merchandise are non-refundable.

Contact Information

If you have any questions regarding your order or our refund policy, please contact us at:

Policy Changes

We reserve the right to modify this refund policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on our website meadowpocketglass.sbs. If we make significant changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

This policy was last updated on April 1, 2023.